HexaOfferz is not liable if the incorrect address is placed during checkout. Please ensure your billing and shipping address are correct before processing your order. If we have made an error, we will fully take responsibility for the original declaration made for you at no charge.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be sent to you and may get custom prices when they arrive in your country.

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

6-10 Business days

Canada, Europe

6-10 Business days

Australia, New Zealand

6-10 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days


Max delivery time – 35 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

You will receive an email with a tracking number once your order is shipped, but sometimes due to free shipping, tracking is not available.

MY TRACKING SAYS, “NO INFORMATION AVAILABLE AT THE MOMENT. "
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please get in touch with us; we will do our best to help you.